FAQs
Once a cancellation has been initiated, any eligible refunds will be credited back to the original payment method. Refunds typically take up to 7 business days to process, though the exact timing may vary depending on your financial institution's policies.
If you have not received your refund within 7 business days, please don’t hesitate to reach out to our team for assistance.
We understand plans can shift, and we aim to provide flexibility while considering the realities of managing short-term rentals. Our policy is designed to provide a balanced approach for our guests, our owners and our business; ensuring transparency and fair consideration for all circumstances. We appreciate your understanding in these situations.
Cancellation Policy:
- Cancellations within 48 hours of booking and at least 30 days before check-in: You will receive a full refund.
- Cancellations occurring 48 hours after booking up to 30 days prior to check-in: A 50% refund will be issued, and the cleaning fee is fully refundable.
- Cancellations within 30 days of the check-in date: Unfortunately, no refund will be issued, except for the cleaning fee, which remains fully refundable.
We use advance pricing tools and local expertise to ensure our rates are fair, competitive, and responsive to market trends. Our goal is to offer great value for your stay while reflecting the unique qualities of each property.
At this time, we do not offer travel insurance. However, we are actively working to find a provider that shares our commitment to valuing and supporting our guests.
Occupancy limits are set for each property and can be found on the property information pages during the booking process. We ask that guests respect these limits to ensure a comfortable experience for everyone and to stay within the county-designated occupancy for safety. Violation of the listed occupancy limits is considered a serious breach of our House Rules, and Sundial Getaways reserves the right to deny access or request that all or some guests vacate the premises. Please note that no refunds will be issued due to a violation of occupancy limits.
Yes, we do offer early check-in and late check-out when availability permits. Our program is primarily geared toward early check-ins, with late check-outs being approved on a more limited basis. We make every effort to accommodate requests whenever possible, based on property availability.
Because of the nature of this request, there is no one-size-fits-all policy that applies. We do our best to work with and accommodate all our guests when possible, while also keeping in mind our commitment and fiduciary responsibility to our owners.
We’re happy to assist with changing the date or property of your reservation, when feasible and if deemed appropriate. Please note that each request of this nature is considered on a case-by-case basis and depends on availability, as well as the terms of the cancellation policy, to a certain extent.
Additionally, the cancellation policy of the original reservation will remain in effect, and any price difference resulting from the change will be the responsibility of the guest.
As part of signing our rental agreement, we place a $100 authorization hold on the credit card of your choice. This hold is not a charge, but rather a temporary authorization to ensure that funds are available in the event of any incidental damages or violations of our policies during your stay. The hold is typically released after check-out, provided there are no issues. Please note that this authorization hold is a standard practice within the vacation rental industry. It is not a traditional security deposit, but rather a temporary measure to safeguard against any potential damages or policy violations.
Yes, Sundial Getaways offers Accidental Damage Protection. During the signing of your rental agreement, you will have the option to purchase this coverage. The Accidental Damage Protection Plan is designed to cover unintentional damages to the interior of the rental unit that occur during your stay, provided the damages are disclosed to management prior to check-out.
If you choose to purchase coverage, the plan will provide a maximum benefit based on the option you select:
- $50 for up to $500 of accidental damage coverage
- $75 for up to $1,000 of accidental damage coverage
- $100 for up to $1,500 of accidental damage coverage
This plan gives peace of mind, knowing that any accidental damage will be covered during your stay.
At Sundial Getaways, we prioritize the safety and security of our homeowners and guests above all else. We understand that ID verification may seem like a hassle, but it’s a vital step in ensuring a safe and comfortable stay with us. This process helps us confirm that you are the legitimate credit card holder, giving you peace of mind knowing we take your security seriously. Here are a few important things to keep in mind:
Integrated Booking Process
ID verification is seamlessly integrated into our rental agreement using AI to automatically verify its authenticity, only alerting us if there's an issue. This ensures a secure and streamlined experience for all users.
Privacy Protection
Sundial Getaways is committed to safeguarding your privacy. All ID verification details are securely stored within our platform and are never shared outside our trusted network. Your personal information is handled with the highest level of confidentiality.
Industry Standard Practices
ID verification follows industry-standard practices in the hospitality sector. This process mirrors the familiar routine of presenting identification during hotel check-ins, ensuring consistency and security throughout your stay.
Pool and spa heating is available as an optional upgrade for select properties, as each home is unique. In some cases, this amenity may already be included—be sure to check the 'Details' section of the property listing for specifics.
If the property you’ve selected offers this as an upgrade, you’ll have the opportunity to add it through our communications a few days before your arrival. Once confirmed, our team will activate the heater 24-48 hours prior to your arrival to ensure the pool or spa is perfectly heated and ready for you and your guests!
We understand that a stress-free arrival sets the tone for a positive stay. Rest assured that Sundial Getaways is committed to providing you with all the information you need in advance so you can focus on enjoying your vacation. Check out how we streamline your stay:
Automatic Delivery
Once your reservation is confirmed and your rental agreement is signed, we will automatically send you a link to your guest portal. Your guest portal contains all the information you need for a smooth check-in and an unforgettable stay, including a property guidebook. We send your rental agreement 30 days prior to check-in, giving you early access to your guest portal and plenty of time to review the details and prepare for your arrival!
Accessing Instructions Anytime
You can access your check-in and check-out instructions at any time before or during your stay by simply clicking the guest portal link we sent you and navigating to the "Property Guidebook" section.
We stay in regular contact with our guests via text message before and throughout their stay. Should you need assistance at any time, simply send us a text, and we'll be ready to help with anything you need.
We love pets, but to ensure a comfortable stay for all guests, we currently do not allow pets at our properties.
Given the variety of bedding types across the homes we manage, we quickly recognized that laundering and pressing each individual linen to our high standards would be impossible. To address this, we developed our own linen program. Through this program, we provide every bed with the highest-quality linens. By standardizing the fabrics and linen types, we are able to streamline the cleaning and pressing process, ensuring that every linen on every bed is consistently refreshed to our exacting standards with each guest turn.
Cleaning fees are calculated based on factors such as the home’s square footage, sleeping arrangements, and number of bathrooms. We believe in full transparency, so we do not add any markup to our cleaning fees. The fee you see reflects the actual cost of cleaning, with no hidden charges or inflated prices. By keeping cleaning fees fair and transparent, we help drive a higher return for our property owners, ensuring that costs are kept in line while maintaining the quality of service for every guest.
We have established strong partnerships with several local interior design professionals who specialize in the vacation rental market. Our design partners understand the unique needs of rental properties and are happy to offer expert consultation on how to best furnish and style your property to enhance guest experience and maximize your revenue. As experts in the market, we also take pride in helping our owners optimize sleeping arrangements to ensure comfort, maximize occupancy, and ultimately increase rental returns.
At the end of each peak season, every one of our homes undergoes a thorough deep cleaning to ensure it’s in optimal condition. During each guest turnover, we carefully assess the property for any issues that may require attention. Additionally, we conduct periodic inventory and condition assessments throughout the year, ensuring that guests always experience the comfort and quality they expect, while also providing homeowners with recommendations to preserve the integrity of their property. If any maintenance or repairs are needed, we coordinate the necessary work to keep everything in excellent shape.